The Account Manager develops, maintains and nurtures our customer relationships. They ensure each customer interaction receives excellent care, from sales prospecting and consultation through trip documentation within the reservation system and service execution. They will interact and communicate effectively with personnel within and outside the company. Customers can include any and all services from our Mini-Coach, Motorcoach and Shuttle Service operations. Additional duties include operational support as needed including but not limited to on-site event management, driver scheduling, dispatching and shuttle operations support. Schedule flexes based on workload and seasonal events. Location may flex to other terminals based on need.

Responsibilities:

• Primary point of contact for customers
• Own sales cycle of prospecting, consulting, quoting, selling, closing and confirming trips.
• Own operational success (site surveys, driver & vehicle scheduling, dispatching and safety
  protocols) through team collaboration and/or hands-on completion.
• Develop and maintain positive relationships with retail and corporate customers to achieve
  top notch customer satisfaction.
• Enter trip and client information into computer systems and complete paperwork
  accurately and with a sense of urgency.
• Become knowledgeable about all vehicles, available services, DOT (Department of
  Transportation) regulations, safety protocols and other requirements that apply to the
  services we provide.
• Become proficient in operational duties including driver scheduling and dispatching
• Represent Cardinal/GO Riteway at off-site events and visit customer site for staging of moves (i.e.,
  trips, conventions, conferences, etc.) as needed.
• Track travel and booking activities in the system to ensure accuracy regarding trips or
  services.
• Monitor phones and e-mail for customer requests and follow-up within established
  timeframe.
• Work directly with internal staff and external customers to address and resolve service
  issues in accordance with defined policy and customer satisfaction.
• Work towards a path of advancement to Senior Account Manager and take advantage of our internal opportunities.
• Other duties as assigned.

General Qualifications:

• Minimum of two (2) years prior experience in a customer service and sales role.
• Demonstrated ability to use computers to input, store and retrieve information. Familiarity
  with Microsoft Office.
• Ability to communicate effectively through excellent oral, written and listening skills to
  clearly convey information to others to ensure understanding.
• Demonstrated ability to work well with others collaboratively in a team environment.
• Displays a sense of urgency and provides information to our clients in a professional
  manner and in a timely fashion.
• Flexible to proficiently handle both sales and operational tasks as needed
• Able to simultaneously handle multiple tasks and prioritize workload.
• Composure in fast-paced environment
• Attention to details is an absolute must.

Desired Qualifications:

• Experience in transportation (people/customer service) and/or travel industry
• Familiarity with computer programs for the transportation industry

Competencies:

• Initiative: Demonstrates initiative to pursue work with energy in order to achieve results.
• Adaptability: Easily responds to expected or unexpected changes and adjusts
  accordingly.
• Customer Focused: Follows through on activities to meet or exceed customer
  expectations.
• Problem-Solving: Uses critical thinking skills to solve problems and provide solutions.
• Managing Conflict: Uses appropriate interpersonal style to reduce tension and resolve
  conflict.
• Teamwork: Ability to work with others in a collaborative, professional manner.

Compensation and Benefits:

• Competitive wages
• 401(k) Retirement Plan
• Paid time of; plus holidays
• Health, Dental and Vision Insurance; Life Insurance
• Voluntary Worksite Benefits (Accident, Disability and Critical Illness, Long Term Care)